FlowShield Exteriors Privacy Policy

Effective date: October 8, 2026

FlowShield Exteriors, LLC (“FlowShield Exteriors,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://flowshieldexteriors.com (the “Site”), call or text us, or otherwise contact us, how we use that information, and the choices you have.

Information We Collect

We collect only the information needed to respond to you and provide our exterior services.

• Information you give us. When you call us, fill out a form, use our website chat, or email us, you may share your name, phone number, email address, property address, details about your project, and any other information you choose to include.
• Phone calls. When you call us from the Site, we receive the information you share during the call and the phone number you call from.
• Call tracking. We may use call-tracking phone numbers on the Site and in our advertising. These services log details such as the number you called from, the date, time, and length of the call, and which page or ad led to the call, so we can understand which of our marketing is working and follow up on missed calls.
• Information collected automatically. When you visit the Site, we and our service providers may automatically collect information such as your IP address, browser type, device type, the pages you view, the website that referred you, and how you interact with the Site. This is collected through cookies and similar technologies, described below.

Contact Forms, Chat, and Text Messaging

We use GoHighLevel, a customer relationship management platform, to manage contact forms, website chat, and text messaging. When you submit a form or start a chat on the Site, the information you provide is stored in that platform so our team can follow up with you about your request.

SMS and Text Message Consent

If you provide your mobile phone number and agree to receive text messages from FlowShield Exteriors, we may send you messages about your inquiry, estimates, appointment scheduling and reminders, project updates, and customer service. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

• Reply STOP to any message to opt out of text messages at any time. After you opt out, you will receive one final message confirming your request.
• Reply HELP to any message for help, or contact us using the information at the end of this policy.
• Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver text messages (such as our messaging platform and carriers), only for the purpose of providing that service.

Cookies and Analytics

Cookies are small text files stored on your device by your web browser. We and our service providers may use cookies and similar technologies to keep the Site working properly, understand how visitors use the Site, and improve our website and services.

We use or may use the following analytics tools:

• Google Analytics 4 to measure Site traffic and how visitors find and use the Site.
• Google Tag Manager to manage the analytics and tracking tags on the Site.
• Microsoft Clarity to understand how visitors interact with our pages, using tools such as heatmaps and session replays, so we can improve the Site’s usability.

These tools may collect information about your device and browsing activity on the Site. Google’s use of this information is described in its privacy policy at policies.google.com/privacy, and Microsoft’s at microsoft.com/privacy/privacystatement. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Site may not work as intended.

How We Use Your Information

We use the information we collect to:

• Respond to your calls, messages, and requests for estimates or inspections
• Schedule, perform, and follow up on our services
• Send you text messages and emails you have agreed to receive
• Provide customer service and answer your questions
• Understand how the Site is used and improve our website and services
• Protect against fraud, spam, and misuse of the Site
• Comply with legal obligations

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to anyone.

Third-Party Service Providers

We share information only with trusted service providers that help us run our business and the Site, and only as needed for them to perform services for us. These include website hosting providers, our customer relationship management and messaging platform (GoHighLevel), analytics providers (Google and Microsoft), and email and phone service providers. These providers are expected to use your information only to provide services to us.

We may also disclose information if required by law, to respond to legal process, to protect our rights, property, or safety or that of others, or in connection with a sale, merger, or reorganization of our business.

Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including to provide our services, keep records of work performed and warranties, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

Your Choices and Rights

• Text messages: Reply STOP to opt out at any time.
• Emails: Use the unsubscribe link in any marketing email, or contact us.
• Cookies: Adjust your browser settings to block or delete cookies.
• Access, correction, and deletion: You may ask us what personal information we have about you, ask us to correct it, or ask us to delete it, subject to any information we are required to keep by law. Contact us using the information below to make a request.

Security

We use reasonable measures to protect the information we collect. However, no website, transmission over the internet, or storage system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

The Site may link to other websites, such as financing partners or review sites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date at the top. Your continued use of the Site after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, please contact us:

FlowShield Exteriors, LLC
1639 Medical Center Pkwy, Suite 400
Murfreesboro, TN 37129
Phone: (615) 818-3447
Online: our Contact page
Website: https://flowshieldexteriors.com